Frequently asked questions

At Poppins On-Demand Childcare, we understand that plans can change unexpectedly, so we offer a straightforward cancellation and refund policy to provide flexibility. Canceled more than 24 hrs in advance Full refund back to your original payment method. ​ Canceled within 24 hrs Refund issued as a Loyalty Credit, equal to the dollar amount spent in original order. For any specific inquiries, please call us at (801) 980-0174.

At Poppins On-Demand Childcare, we categorize children as 'Under 2' and '2 and Over' to comply with Utah state-mandated safety standards and staffing ratios, ensuring each child receives age-appropriate care. Infants and toddlers under 2 require more specialized attention due to their rapid developmental needs and vulnerability, so our staffing ratios are stricter to provide closer supervision and support. Children aged 2 and over have different developmental milestones and social needs, allowing for adjusted group sizes and activities tailored to their growing independence. This distinction enables us to maintain optimal safety, cater to each age group's unique requirements, and deliver the highest quality flexible childcare experience.

At Poppins On-Demand Childcare, once your advance cancellation (more than 7 days prior to appointment) is approved, a refund request is forwarded to our administrative team for manual review to ensure accuracy and compliance with our policies. After this review is completed, it typically takes 3-5 business days for the refunded amount to be processed and credited back to your original payment method. We strive to handle all refund requests promptly to provide a seamless experience, but please note that processing times may vary depending on your bank or payment provider. If you have any questions during this period, please call us at (801) 980-0174.

At Poppins On-Demand Childcare, the Express Online Check-In is designed to ensure safety and convenience for parents and children. Starting exactly 24 hours before your scheduled visit, you can complete the check-in process by logging into our site Check In Page. This allows you to confirm your child's attendance in advance, streamlining arrival procedures. Each check-in includes a daily health form to ensure public health. Once check-in is completed, you will receive a unique door access code that grants you entry to the facility.

To access the Poppins On-Demand Childcare facility, you must complete the online check-in process, which becomes available 24 hours before your scheduled booking. Once you finish check-in, a secure door code will be displayed on the confirmation screen and sent to your email. This door code is essential, as it grants entry to the facility when you arrive for both dropoff and pickup. Please ensure you have your code readily available to smoothly enter the center and use our flexible childcare services.

At Poppins On-Demand Childcare, we prioritize safety by adhering to Utah state-mandated safety standards, maintaining strict staff-to-child ratios, and implementing secure check-in and check-out procedures. Additionally, our facility is equipped with childproofing measures and monitored by trained professionals to ensure a safe environment for all children.